Refund Policy

[7-Day Service Guarantee] If our services become completely unusable due to technical failures, system outages, or network disruptions caused directly by REBER CLOUD (the service provider), and the issue cannot be resolved within 7 calendar days of your initial purchase, you are entitled to contact customer support to request a full or pro-rated refund.

Except for the aforementioned 7-day refund guarantee resulting from provider-side unavailability, and in accordance with international network infrastructure industry standards, all completed transactions are otherwise final and non-refundable once the 7-day period expires or if issues stem from client-side configurations, local ISP failures, or service abuse.

All subscription plans are prepaid for fixed durations (e.g., 1 Month, 3 Months, Yearly, 2-Year) and do not support automatic renewals or recurring charges.

Your subscription remains active with full bandwidth and node access throughout the paid duration. Once the purchased period ends, access automatically ceases without any unexpected future deductions.

Users may choose to manually purchase a new subscription plan at any time through the dashboard to continue utilizing REBER CLOUD services.

Service configurations and dedicated bandwidth allocations are instantly provisioned upon payment confirmation.

Except for verified provider-side technical unavailability within the 7-day guarantee window, accounts that have normally operated, connected to network nodes, or consumed transit data are not eligible for arbitrary refunds.

We strive to maintain 99.9% network availability across all global node clusters.

For ongoing subscribers experiencing verified service degradation beyond standard maintenance, we provide proportional Service Credits applied to your account balance for future plan purchases.

Service Credits have no monetary cash value, cannot be withdrawn, transferred, or exchanged for cash, and under no circumstances will wire disbursements be provided.

SLA service credits exclude downtime caused by scheduled maintenance, local ISP failures, international fiber disruptions, DDoS attacks, or regional regulatory/firewall blocking.

Approved refunds under the 7-day provider-fault guarantee are credited directly back to your original payment method (e.g., Stripe credit/debit card, Apple Pay, Google Pay). Depending on international banking settlement cycles, funds typically reflect in your account within 3 to 7 business days.

We encourage customers to contact our support team at help@rebercloud.com regarding any billing inquiries, transaction questions, or refund requests before contacting payment processors or issuing banks.

Initiating an unauthorized chargeback or payment reversal without prior communication constitutes a breach of our Terms of Service. Doing so will result in immediate and permanent account termination, revocation of all services, and forfeiture of all remaining balances.

To request a refund under the 7-day provider-fault guarantee or inquire about billing, our support team is available 24/7 to assist you.

Please contact us at help@rebercloud.com or reach out to our online customer service team via WhatsApp or Telegram.