Terms of Service

By creating an account, purchasing a subscription, or accessing any services provided by REBER CLOUD ("we", "us", or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms").

If you do not agree with any part of these Terms, you must not access or use our services. We reserve the right to modify these Terms at any time. Continued use of our services following any changes constitutes acceptance of the revised Terms.

REBER CLOUD provides digital solutions, secure network connectivity, and privacy protection services for global users.

Our platform and network infrastructure are designed to enhance your network security, connectivity, and digital privacy. We do not inspect, log, or store your private payload traffic data, subject to our strict No-Logs Privacy Policy.

To use our services, you must register for an account with a valid email address and maintain a secure password.

You are solely responsible for maintaining the confidentiality of your credentials and subscription tokens. You must not share, resell, or publicly disclose your subscription credentials to unauthorized third parties.

You agree to notify us immediately of any unauthorized access to or use of your account.

You agree to use REBER CLOUD services in compliance with all applicable laws and regulations. You are strictly prohibited from using our services for:

• Any illegal activities, fraud, copyright infringement, or intellectual property violation.

• Launching Distributed Denial of Service (DDoS) attacks, port scanning, network penetration testing, brute-force attacks, or malicious vulnerability exploitation.

• Sending unsolicited bulk messages, spam emails (SPAM), phishing attacks, or propagating malware, viruses, or ransomware.

• Attempting to disrupt, degrade, or overburden our network infrastructure, server nodes, or other users' connectivity.

Violation of this Acceptable Use Policy or these Terms will result in immediate suspension or termination of service without prior notice. Upon termination for cause, all prepaid fees, active subscriptions, and unused bandwidth are strictly non-refundable and permanently forfeited.

Subscription plans, pricing tiers, and bandwidth allocations are displayed on our official Pricing page. All fees are quoted in USD unless specified otherwise.

Subscriptions are billed on a fixed-period basis (e.g., 1 Month, 3 Months, Yearly, 2-Year) and paid in full upfront for the purchased duration. When your purchased period ends, service automatically ceases unless you choose to place a new order. There are no recurring auto-renewals.

[Payment Processing & Tax Compliance] Order checkout and subscription billing are handled through certified, PCI-DSS Level 1 compliant payment service providers, including Stripe, Inc. (providing direct encrypted card processing, Apple Pay, Google Pay), and authorized digital asset gateways (USDT/USDC). Depending on your chosen payment channel and jurisdiction, transactions are securely processed with end-to-end tokenization and 3D Secure authentication. Applicable taxes (such as VAT, GST, or Sales Tax) will be calculated and applied at checkout based on your billing jurisdiction.

[7-Day Service Guarantee] If the service becomes completely unusable due to technical failures or outages caused directly by REBER CLOUD, and the issue cannot be resolved within 7 calendar days of your initial purchase, you may contact customer support to request a refund.

Except for the aforementioned 7-day refund guarantee resulting from provider-side unavailability, all transactions are strictly non-refundable and non-transferable. Unused bandwidth or time does not carry over, and no pro-rata refunds will be provided for early cessation of use.

We reserve the right to modify subscription pricing at any time. Any price changes will apply solely to future plan purchases.

We make commercially reasonable efforts to deliver 99.9% network uptime and 24/7 stable connectivity across our global node infrastructure.

In the event of a verified service disruption resulting in a failure to meet our SLA uptime targets, your sole and exclusive remedy, and REBER CLOUD's sole liability, shall be the issuance of a proportional Service Credit applied to your account balance for future purchases. Under no circumstances will cash refunds, wire transfers, or direct monetary compensation be provided.

SLA credits do not apply to downtime or performance degradation caused by: (a) scheduled maintenance or critical security updates; (b) client-side hardware, network configuration, or local ISP failures; (c) upstream tier-1 carrier disruptions or international backbone fiber cuts; (d) Distributed Denial of Service (DDoS) or cyberattacks; (e) government censorship, regional firewall policies, or regulatory blocking; or (f) Force Majeure events.

We reserve the right to suspend, restrict, or terminate your account and access to the services immediately, with or without notice, if you breach any provision of these Terms, engage in abusive network behavior, or if required by law.

Upon suspension or termination for violation of these Terms, all access is revoked immediately and all prepaid subscription fees, remaining credits, and bandwidth are strictly forfeited without refund or compensation.

You may terminate your account at any time by ceasing use of the service. Ceasing use does not entitle you to any refund of fees already paid.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REBER CLOUD, ITS DIRECTORS, EMPLOYEES, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES), ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES.

IN NO EVENT SHALL REBER CLOUD'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO REBER CLOUD IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR THE ISSUANCE OF EQUIVALENT SERVICE CREDITS, AT REBER CLOUD'S SOLE DISCRETION.

Your privacy is our utmost priority. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We do not monitor, capture, or log your browsing contents, destination queries, or DNS lookups.

These Terms shall be governed by and construed in accordance with applicable international commercial laws, without giving effect to any principles of conflicts of law.

If you have any questions, concerns, or legal inquiries regarding these Terms, please contact our legal and support team at help@rebercloud.com.